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FonTel is a family of modern phone call recorders. It allows for an automatic and independent registration of phone calls on various phone lines, analogue as well as ISDN digital lines. The same software used in all the recorders allows to connect them in one multiline recording system.
The recorders are able to distinguish between the outgoing and incoming calls, identify the caller's number and the outgoing call's number dialed in a touch-tone system, they also support MSN numbers. All the details of the recorded calls, such as date, hour, duration and description are stored in a database. Each recording is saved in a separate compressed sound file (.WAV files).
Thanks to the option of volume level detection it is possible to record automatically not only the calls proceeding from regular telephones, but these performed on radio phones, radio stations and other devices equipped with an audio output as well.
How does it work?
The recorder consists of two parts: a device that connects phone lines with a PC and a program that saves the calls to the PC. The program works independently in the background. It detects the line's number by itself, as well as the beginning and the end of call, its direction and the number dialed. It stores all this information in a database, and saves the recorded contents of call to a compressed sound file.Program capabilities
The call recording application allows for a comfortable browsing, searching and listening to the recorded calls, as well as adding notes and comments. Oldest recordings can be automatically removed as a determined period expires, or the disc space is full. This makes the list of recorded calls easy to print, or save to a text file, taking into account any of the selection criteria: phone line number, day, month, phone number.
The excellent sound quality of the calls recorded is provided by means of full galvanic separation between the phone line and the PC, as well as the hardware and software filters that correct the sound timbre and the differences between the speech volume of both interlocutors.
Thanks to the caller's number references in the phone book and the call's base, even before the phone is answered, the program displays a short information about the caller. This information includes the caller's personal information (if the caller appears in the phone book), the duration and subject of the last talk to this number, the number zone (voievodship, according to Poland's old administrative division, or the name of the GSM network) and the caller's carrier name. This information is displayed in one of the screen's bottom corners, even if the program is hidden and is working in the background.
The access to the whole program or its selected functions can be protected with a password. There can be different access levels assigned to different users, depending on their competences and range of obligations. It is also possible to hide the call recording software completely so as to make the call recording software undetectable, the calls archive can be also protected at operating system level.
The program allows to create any statistical views of the calls recorded, displaying them according to duration, or the number of connections. It also offers the possibility to generate an archive backup copy saving it directly to a CD or DVD (requires Nero software), as well as it allows to browse the archive copies smoothly.
Networking
An embedded web server allows to access the recorded calls remotely through a web browser in a local network or Internet. This option does not require any additional software. The only thing that is necessary to establish a network connection (for example, through a modem, a local network, or Internet) is the address of the call recording PC.
Depending on the settings, it is possible to access the list of calls only, or the sound recordings, too. Remote access to the program can be protected with a password against unauthorized users.
The database of calls and the sound files can be located on the disc or a network resource. This allows for a central recording of calls on various computers connected to form a network.
Uses
- Phone call recording at:
- home,
- office,
- customer care center,
- call center,
- telemarketing department,
- call recording on emergency, alarm and incident reporting phone lines
- company workers control.